Rewards FAQ

What does my Card Do and Not Do?

Your card DOES earn points for you, each and every time you shop. Points that can be redeemed for valuable savings or exciting merchandise. Rewards just for choosing to shop with Hometown Food Markets. In other words, “Something for Nothing”.

Just 3 Easy Steps!

Step 1
Pick up your Hometown Food Markets Rewards Card the next time you’re in the store and present it that very day when you shop. It’s ready to go!

Step 2
Fill out the enrollment form at customer service, at your convenience. We’ll do the work to get you registered. Receive 200 Bonus Points at time of enrollment!

Step 3
Show your card to the cashier each time you shop. You’ll earn 5 points for every qualifying dollar that you spend in the store. (Certain items are excluded from qualifying dollars, such as alcohol and tobacco products and services.)

Rewards Highlights

  • Earn 5 points for every qualified dollar you spend
  • Spend your points whenever you want
  • Special Rewards Program Member Only offers
  • Bonus Reward Point offers throughout the year
  • Everyday In-store Rewards
  • Advanced Notice on Rewards Program Special offers

Frequently Asked Questions

 

Do I Need My Card for Weekly Specials or Sales?
NO! The Rewards Card is NOT a discount or shoppers card, and you will never need it for special or sale prices!
Does the Rewards Card Cost Me Anything?
Absolutely Not! The Rewards Program is our way of thanking you for shopping with us. We will never have you, our valued customer, pay for your own rewards.
Why Do You Ask for My Phone Number?
We may need to contact you if your card is returned to us, or there is a question about your Rewards Account.
What happens if I forget my card?
If this happens, you may go to customer service and points will be issued onto your account.
Do I Need to Keep Track of My Points or Receipts?
NO! You do not have to keep your receipts, but you will see your current Points Balance displayed on your receipt each time you shop.
How Do I Check My Point Balance?
There are 3 ways to find out your point balance:

  1. Online – http://www.hometownfoodmarkets.com and click “Check Points”,
  2. The bottom of your receipt every time you shop, or
  3. Have Customer Service or a cashier scan your card

How Do I Spend My Points?
You have options on how you would like to spend your points.
You can redeem points for additional savings (over and above the regular weekly specials) in the store on a variety of different products. Keep an eye out for these special offers! And don’t worry; you don’t need to remind the cashier when you check out. If you have enough points and have picked up a qualifying item, the cashier will know to ask if you’d like to spend your points on the discounted item.
What if I Lose My Card?
Please see Customer Service for a replacement. They will transfer your existing points balance to a new card.
Should Everyone in My Household Get Their Own Card?
No. Your card has 3 key tags. Give other members of your household one, so all of your points will go to the same account. Watch how fast they add up!
Will My Personal Information Be Sold?
Absolutely Not! The Rewards Program and your information is owned by Hometown Food Markets and managed by Loyalty Lane Inc., with a very close working relationship between the two companies. None of the information you give us will EVER be sold, rented or shared by either company or its employees or associates.
If I Give My Email Address, Are You Going to Fill My Inbox?
No. When you initially enroll, we will send you a Welcome email. After that, we will send one when we change the current Point Specials. (We don’t like our inbox full of ads and we’re not going to fill yours.) If you ever have any suggestions for things you may find of interest or of use to be included in the same email, please let us know.
Is This a Limited Time Promotion?
No. This is not a limited-time or temporary promotion. This a program that Hometown Food Markets is committed to provide for our customers.